30 days Easy Exchange and Return Policy

Upon receiving your package, if you encounter any concerns regarding our product, you are always welcome to reach out to us via Email, WhatsApp, or live chat support. We offer a hassle-free 30-day Exchange and Return policy. In the event of any discrepancies such as size mismatches or variations in design/color compared to the product image on our website, we will gladly process your return or exchange request. However, it is essential to contact us within 7 days of receiving the item, to ensure your request is accommodated within the 30-day window.

Our dedicated 24/7 customer support team is readily available to address and resolve your concerns, aiming to either satisfy your needs, process a refund, or facilitate an exchange. Please note that any return, refund, or exchange requests made after the initial 7-day period will not be eligible for processing.

Return Address and phone Number:

Here is our provided return address and telephone number for your convenience. Feel free to reach out to us at any time, and one of our customer support representatives will be ready to assist you promptly.

Address:
International House, 12 Constance Street,
London,
E16 2DQ

Phone Number:
+447308509600

Refund Policy will not apply when

• Modifying the jackets or removing tags will disqualify you from receiving a refund.
• Customized products, specifically tailored to your requirements, such as ordering two or more similar items with specific sizes, are non-refundable and exclusively crafted for your unique needs.
• Misuse of the product will render it ineligible for a refund or exchange.
• Refunds will not be issued for used items that no longer match their original shipped condition.

We will not assess refund or credit in situations like the following

• You’ve had a change in your viewpoint on an item.
• You accidentally made a purchase.
• The 30-day return period has been exceeded.
• You have changed your mind
• We do not accept returns or exchanges for ordering more than one item that is similar but in a different size. This policy is in place to prevent misuse.
• Customized items and custom orders are non-refundable and cannot be exchanged.

Refurn Policy

Please contact us promptly via email at sales@chicagojacket.com or through WhatsApp, or live chat support. Kindly include clear images of the delivered product, along with a detailed description of any issues you may have encountered. After a thorough investigation and confirmation of the product’s existing issue, we will surely entertain your request and guide your further for return or exchange as per your satisfaction.

Exchange Policy

If you received the product as described on our website but wish to exchange it for different colors or sizes, we’ll gladly facilitate the exchange at no additional charge, providing you with an exciting new product. You’ll only be responsible for covering the shipping expenses.

RMA (Return Material Authorization) Number

Upon approval of your product return request, we will provide you with an RMA number. This number should be affixed to the delivery box that you intend to ship back to our warehouse

Customs Duties

We classify our products as gifts for our customers, aiming to eliminate heavy customs duties. However, it’s essential to note that each country maintains its customs policies and regulations. Consequently, customers may be subject to nominal charges in accordance with their respective local customs policies.