We are dedicated to meeting the needs and expectations of our valued customers, which is why we have established an order cancellation policy. To initiate an order cancellation, you are required to confirm your request through email, WhatsApp, or live chat to our support team within 24 hours of receiving the order confirmation email.

• If your cancellation request is submitted within 24 hours, we will promptly refund the full amount to your account.
• If your cancellation request is received after this initial 24-hour window, but within 48 hours a deduction of 35% will be applied to the amount you have paid.
• For cancellation requests made after 48 hours, a 50% deduction from the total order amount will be applicable. Please note that once five days have passed since the order confirmation, we regret to inform you that cancellation requests cannot be accommodated.
• Additionally, if your order has already been shipped, cancellation is no longer an option. However, you can still obtain a full refund by taking advantage of our 30-day easy return policy. Simply return the product to our warehouse to receive a refund of the total amount paid.

Return Address and phone Number:

Here is our provided return address and telephone number for your convenience. Feel free to reach out to us at any time, and one of our customer support representatives will be ready to assist you promptly.

Address:
International House, 12 Constance Street,
London,
E16 2DQ

Phone Number:
+447308509600