Shipping and Delivery Processes:

Once your payment has been approved, please allow for a shipping time frame of 10-12 business days for your product to be dispatched. You will receive an email notification containing your product’s tracking details once it is on its way to your destination. In the event of any delays beyond the estimated delivery window, please don’t hesitate to get in touch with us via WhatsApp, or live chat or Email for prompt assistance. Delays may occur due to public holidays or natural disasters.

Return Address and phone Number:

Here is our provided return address and telephone number for your convenience. Feel free to reach out to us at any time, and one of our customer support representatives will be ready to assist you promptly.

Address:
International House, 12 Constance Street,
London,
E16 2DQ

Phone Number:
+447308509600

Shipping Partners:

We collaborate with reputable courier services such as DHL Express and FedEx Express. You will receive email updates with your tracking and shipping information once your product is dispatched. If you anticipate being unavailable to receive your package, you can authorize a neighbor to accept it on your behalf or leave a note on your door indicating an alternative delivery address.

Important Details to Note:

To ensure successful delivery, it is crucial for our customers to provide accurate shipping details, including the correct contact number and personal information. Please note that we do not ship to PO Boxes or APO/FPO addresses. Therefore, please provide your complete residential address for shipping. If you need to make changes to the shipping address after shipping notification, kindly contact DHL Express or FedEx Express directly to make amendments.

Notifications from Chicago Jacket:

Upon placing an order with Chicago Jackets, you will receive an order confirmation notification and a detailed receipt for your ordered items. If you do not receive this confirmation, it may indicate a technical issue or problem with your registration. Kindly contact us via Email/ WhatsApp, or live chat support so that we can assist you accordingly.

Late Delivery and Damaged Items:

At Chicago Jacket, we deeply value our customers and are committed to addressing issues such as late deliveries and damaged items. If you do not receive your package within the estimated time frame and are unable to track it, we offer compensation for the inconvenience. This compensation will either be credited back to your credit card or PayPal account or replaced with a new item.
If, unfortunately, you receive a damaged item or encounter any other issues, please contact us via Email or Live Chat within 7 business days after delivery. Additionally, we offer a 30-day return policy for refunds.

Estimated Delivery Time:

You will receive an email notification with your product’s shipping and tracking ID. Free shipping will take approximately 10-12 business days for processing and further 2-3 business days in shipping and handling. For Expedited shipping, it will take 6-7 business days in processing and further 2-3 business days in shipping and handling.